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Anchor Case Study

 
Background
B J Builders have been on the approved supplier list of 'Anchor Staying Put' for over 15 years and have provided quotations for works on behalf of individuals in the private market and qualifying for DFG works. A close working relationship with Anchor's team has enabled us to provide best value and on occasions provide extra works not covered for by the Grant at no extra cost to see a job complete. For example we offer at no extra charge to supply and fit a coloured border tile in their bathroom and also to decorate the bathroom. Below is an example of a typical job/contract carried out on behalf of Anchor Staying Put.
 
Introduction
Initial contact was made from Anchor sending us their specification which is an interpretation of the Council's specification, with a set date for return of quotation.
An appointment was made to view the property and survey the works based on the specification provided.
A conversation with resident/customer was had explaining what has been laid out and what is to be provided, ensuring they understand the copy of the specification and drawing that they have.
A quotation was then provided to Anchor within timescales requested.
Works required: Conversion of existing bathroom to fully level access shower room on 1st floor with further works to widen doorways.
 
Response
Provided quotation and as successful contractor, works order and minor works contract was signed to carry out the works.
We then contacted the customer and programmed the works for the required start date.
 
Description of works:
To widen door to bedroom and bathroom
To then strip out bathroom, provide level dec shower former in place of bath 1300 x 820
To supply and install corner entry half height doors, curtain and rail
To make all connections to existing waste
To then fully tile the complete bathroom floor to ceiling.
To make good floor and supply and lay Polysafe hydra with coved upstands and tile trim
To supply and install 2 no grab rails
To supply and install fold down padded seat with arms
To supply and install Redring Selectronic thermostatically controlled electric shower
To supply and install green wood humidistat extract fan
To renew light and pull cord switch
To upgrade earthing to gas and water to 10mm
All works to current regulations and NICEIC certificated
As part of the specification we were requested to supply and install Ideal Standard space range built in furniture, which included:
Back to the wall WC with concealed cistern, and cabinet
Basin cabinet with semi counter top basin and lever taps
2 no further small floor units and worktop over
We understand in this situation there was a particular need for further storage for medical supplies and this was part funded by the customer.
 
Unexpected event
After removal of non conforming electric bar heater from bathroom, although there was also an existing radiator, the elderly gentleman had a need for instantly controllable heat due to his condition.
 
How it was resolved
The installation of Dimplex 2 kw bathroom convector heater was installed to the wall as a variation and agreed quoted cost.
 
Conclusion - happy customer
All works carried out in timescales determined with high level of professionalism and customer satisfaction.

21/04/2011
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